Privacy policy

At Marble Home Design (marblehomedesign.com), accessible from https://marblehomedesign.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information collected and recorded by Marble Home Design and how we use, protect, and handle it in compliance with global data privacy standards.

1. Information We Collect

When you visit our store, inquire about custom marble products, or place an order, we collect necessary information to process your requests:

Personal & Contact Details: Full name, billing address, shipping/delivery address, email address, and phone number (required for shipping carrier coordination).
Transaction & Custom Order Data: Details regarding custom dimensions, quotes, orders, and payment verification (we do not store raw payment card data on our servers).
Technical Data: IP address, browser type, device details, and browsing interaction data collected via cookies to optimize website performance.

2. How We Use Your Information

We utilize the collected information for specific, operational purposes:

To process, manufacture, package, and ship custom marble sinks, tables, and fireplace mantels.
To communicate order updates, logistics status, and provide customer support (via WhatsApp or email).
To manage and process freight damage claims or shipping insurance requirements when necessary.
To maintain and enhance website security and performance.

3. Third-Party Sharing & Freight Logistics

We do not sell, trade, or rent your personal information to third parties. We only share necessary data with trusted service partners to fulfill our operational duties:

Shipping & Logistics Carriers: Shipping address and phone details are provided to ocean/air freight carriers and couriers strictly for delivery execution, customs clearance, and damage inspection procedures.
Payment Processors: Transactions are securely handled through PCI-compliant third-party payment gateways.

4. Data Security

We implement strict technical and administrative security measures to protect your personal information against unauthorized access, loss, or misuse. Data exchanges on our site are secured using standard SSL encryption.

5. Cookies

Marble Home Design uses standard cookies to store visitor preferences and track site navigation to improve user experience. You may choose to disable cookies through your browser settings at any time.