Shipping policy

At Marble Home Design (marblehomedesign.com), we craft premium, handcrafted marble sinks, tables, fireplace mantels, and custom stone home decor. Because our products are made from genuine natural stone, we follow strict production, packaging, and shipping guidelines to ensure your items arrive safely.

1. Production & Dispatch Timeframes

All items are carefully handcrafted upon order placement by our skilled artisans:

Marble Sinks & Tables: Handcrafted and ready for dispatch in 7 to 17 business days.
Fireplace Mantels: Hand-carved and ready for dispatch in 10 to 30 business days.

2. Shipping Options & Delivery Times

Standard Ocean Freight (Default)

Due to the substantial weight and structural nature of solid natural stone products, standard orders are shipped securely via ocean freight.

Delivery Time: 25 to 40 business days after dispatch.

Express Air Freight (Optional Upgrade)

If you require faster delivery, we offer an expedited air freight service.

Delivery Time: 6 to 12 business days after dispatch.
Note: Express air shipping requires an additional delivery fee.
How to Request: To arrange express shipping, please contact us prior to or immediately after placing your order via our WhatsApp Support Line or through the Contact Us section on our website.

3. High-Security Wooden Packaging

To guarantee maximum protection during international transit, all products undergo rigorous packaging protocols. Items are reinforced with shock-absorbing layers and securely encased in heavy-duty wooden crates. This ensures high security during long-distance transport.

4. Damaged Items & Carrier Claim Policy

While damage during transit is extremely rare thanks to our reinforced wooden crates, all shipments are covered under formal freight carrier claim procedures.

In the rare event that your product arrives broken or damaged:

Carrier Action Applies: Any investigation, compensation, or reimbursement is strictly subject to the carrier company's internal claims process.
Surrender of Damaged Goods: In order for the shipping company to investigate and process financial compensation/reimbursement, the recipient must surrender the damaged product and original packaging to the carrier's inspection team upon request.
Mandatory Recipient Cooperation: The buyer/recipient is required to respond promptly when contacted by the shipping carrier to arrange the collection or inspection of the damaged item. If the recipient fails to respond or refuses to surrender the broken product, the claim process cannot be completed, and compensation will be rendered invalid.